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Terms & Conditions

Last updated: 01/01/2026

1. Introduction

Welcome to IM Vastora.
By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. About IM Vastora

IM Vastora is a digital marketing agency providing professional online marketing services to clients worldwide, including but not limited to Egypt, MENA region, and international markets.

3. Scope of Services

IM Vastora provides digital services only, including but not limited to:

  • Search Engine Optimization (SEO)
  • Social Media Marketing
  • Paid Advertising Campaigns
  • Digital Marketing Consulting & Strategy
  • Book a Call / Strategic Sessions
  • Other related digital marketing services

All services are customized based on each client’s specific needs, goals, and business model.

4. Engagement & Communication

  • Service agreements are initiated through direct communication (Email, WhatsApp, or scheduled calls).
  • A discovery call or consultation may be required before confirming any service.
  • Any agreement, scope of work, or quotation provided is considered valid once approved by the client.

5. Payments & Pricing

  • Payments may be required in advance, partially or fully, depending on the service.
  • IM Vastora may offer:
  •  One-time payments
  •  Monthly packages
  •  Time-based contracts (e.g. 1 month, 3 months, or custom duration)
  • Accepted payment methods include bank transfers and online payment platforms.
  • Prices are subject to change unless stated otherwise in a signed or approved agreement.

6. Refunds & Cancellations

  • Clients may cancel a service before work has started, subject to administrative deductions if applicable.
  • Once the service has started, refunds are generally not guaranteed.
  • Partial refunds may be considered on a case-by-case basis, depending on:
  •  Work already completed
  •  Resources allocated
  •  Time spent on the project
  • Consulting sessions, strategy calls, and delivered digital work are non-refundable once provided.

7. Client Responsibilities

The client agrees to:

  • Provide accurate, complete, and up-to-date information.
  • Respond in a timely manner to requests, feedback, and approvals.
  • Ensure they have legal rights to any content, assets, or data shared.
  • Understand that delays in communication may impact delivery timelines.

8. Performance & Results Disclaimer

IM Vastora does not guarantee specific results, including but not limited to:

  • Search engine rankings
  • Sales volume or revenue
  • Advertising performance metrics (ROAS, conversions, reach)

Digital marketing results depend on multiple external factors beyond our control.

9. Intellectual Property

  • All content, strategies, and deliverables remain the property of IM Vastora until full payment is received.
  • Upon full payment, ownership of the final delivered work is transferred to the client, unless otherwise agreed.
  • IM Vastora reserves the right to showcase completed work or case studies in its portfolio, website, or marketing materials, unless the client explicitly requests otherwise in writing.

10. Limitation of Liability

IM Vastora shall not be held responsible for:

  • Decisions, policy changes, or restrictions imposed by third-party platforms (Google, Meta, TikTok, etc.).
  • Account suspensions or bans caused by platform policies.
  • Indirect, incidental, or consequential damages resulting from the use of our services.

11. Third-Party Tools & Platforms

Our services may rely on third-party tools such as analytics platforms, advertising networks, or communication services. IM Vastora is not responsible for disruptions, errors, or changes related to these external services.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws, without reference to any specific jurisdiction.

12. Changes to These Terms

IM Vastora reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website or services after changes indicates acceptance of the updated terms.

13. Contact Information

For any legal or service-related inquiries, please contact us at: privacy@imvastora.com